ENOV, marketing and Innovation Consulting company

Energies & Utilities
Energies & Utilities

Breathing new life into future energy
The energy and utilities market

 

 

The Energy and Utilities industries have undergone significant change over the past few years, driven in particular by legislation. Opening up energy transition to the competition has forced energy providers to reinvent their offers and services. The onset of the digital age has also opened up new opportunities, in particular in terms of the customer journey.

To gain a better understanding of this change, Enov assists you with your marketing study needs, backed by our industry experts who are specialists in dealing with the challenges you face.

Our teams offers you tailor-made, innovative, and possibly iterative, immersive, agile and hybrid approaches, amongst others.

 

YOUR CHALLENGES

  • Understanding and measuring changes in the market: the arrival of newcomers, the development of new offers / new pricing structures, the end of regulated rates, etc.
  • Supporting in-house innovation: co-creating and testing new products and service offers based on energy savings, comfort and consumption management, as part of the energy transition process.
  • Evaluating and optimising the customer experience in an all-channel context with expectations for immediacy, fluidity and simplicity.

 

OUR SOLUTIONS

Market & Customer Intelligence
  • Online Communities
  • Market knowledge and structure studies
  • Usage & Attitude (U&A)
  • Segmentation
Innovation
  • Online Communities
  • Design Thinking
  • Concept Testing
  • Offer or Service Optimization
  • Pack or Product Testing
  • UX Testing
  • Trade off, price-testing
Customer eXperience
  • Online Communities
  • Customer satisfaction barometer
  • Omni-channel customer journey study
  • Customer Feedback Management (CFM)
  • Mystery Shopping
  • Web & Social Media Listening
  • Workshops & focus group
Brand & Communications
  • Online Communities
  • Brand Health Tracking (BHT)
  • Reputation and e-reputation management
  • Copy testing (pre and post launch)

CONTACT US

Contact chez Enov Research

Lucie COULON

Research Director

Contact chez Enov Research

Olivier BOUSQUET

Research Director

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    Our references