ENOV, marketing and Innovation Consulting company

Customer eXperience
Customer eXperience

Reinvent and re-enchant the customer experience
Customer relations studies

 

 

 

How can you optimise the customer journey?

As an expert in customer strategy, Enov can offer support with the CX (Customer eXperience) challenges you face. Our industry experts offer you tailor-made tools by developing with you innovative, agile study designs that may take on iterative, immersive or hybrid forms, amongst others.

 

YOUR CHALLENGES

  • Implementing a comprehensive, effective customer feedback management system
  • Studying the customer journey, on and offline
  • Gaining a better understanding of your vendors / advisors along the customer journey
  • Identifying moments of truth
  • Instilling the customer ethos at all levels within the company
  • Driving performance across all points of contact
  • Modelling drivers of customer satisfaction

 

OUR SOLUTIONS

Customer eXperience

  • Online Communities
  • Customer satisfaction barometer
  • Omni-channel customer journey study
  • Shopper research
  • Customer Feedback Management (CFM)
  • Mystery Shopping
  • Web & Social Media Listening
  • Workshops & focus group
Market & Customer Intelligence
  • Online Communities
  • Market knowledge and structure studies
  • Usage & Attitude (U&A)
  • Segmentation
Innovation
  • Online Communities
  • Design Thinking
  • Concept Testing
  • Offer or Service Optimization
  • Pack or Product Testing
  • UX Testing
  • Trade off, price-testing
Brand & Communications
  • Online Communities
  • Brand Health Tracking (BHT)
  • Reputation and e-reputation management
  • Copy testing (pre and post launch)

Contact us

Contact chez Enov Research

Corinne Paoli

Opportunities Activator

    Get a copy of this message

    These data are collected by Enov to process information requests and to send you relevant information concerning Enov offers and services. By clicking on send, you agree that we process your personal data for these purposes. We require your consent for this processing, and you can withdraw your consent at any time by contacting the DPO at protection@enov.fr. Data marked with a * are compulsory in order to meet this purpose. These data may be sent to our expert partners. Pursuant to legislation, you have rights and entitlements which can be consulted in our Privacy Policy

     

    Our references