We believe that the “voice of consumers and citizens” can guide and accelerate the decisions of brands and institutions helping to build a more positive world for everyone. We help companies in making the right choices for their customers, their employees, and the complex world in which they operate. To address their challenges, we conduct more than 250 projects each year in more than 20 countries.
By listening to opinions, observing behaviours, analysing situations and identifying trends, our role is ultimately to put people at the centre, delivering reliable data and actionable insights to brands.
We support you across your different marketing challenges
Market & Customer Intelligence
Anticipate and decode societal and market trends to guide your strategic decisions.
Innovation
Harness collective intelligence to drive innovation and launch solutions that are aligned with real uses, needs and expectations.
Customer experience
Manage your CX across the entire journey and deliver a seamless, consistent and personalised experience at every touchpoint.
Brand & Communication
Build and manage the performance of your brand and communications.
From insight to operational management
Industry expertise
At Enov, our teams are organized by sector to provide operational or strategic advice based on in-depth knowledge of the business challenges facing each sector.
Hybridization
Mastering hybrid approaches means drawing the best from every method while overcoming the limits and biases of each.
Mastering hybrid approaches means drawing the best from every method while overcoming the limits and biases of each. Thanks to our deep expertise and full command of these methodologies, we are able to deliver solutions that are perfectly aligned with your objectives and target audiences.
We achieve this by combining qualitative and quantitative techniques, cross-referencing what people say with what they do and what is passively measured, comparing individual and collective perspectives, and exploring both rational and emotional dimensions.
Integrated production line
At Enov, we have always chosen to integrate the entire production chain within our company: quantitative collection methods (telephone, online, face-to-face, social sampling) and qualitative collection methods (recruitment, organization, logistics), as well as statistical data processing.
This choice is motivated by our pursuit of excellence in the production of insights. It allows us to control our quality standards throughout the production chain, remain neutral in choosing the most appropriate collection method for the issue and target being studied, and guarantee added value in the use of the data.
L'Agence by Enov
To give your research project the impact it deserves, our integrated communication agency will help you define a communication strategy and produce tailored deliverables.
Marketing research agency with international reach
In September 2024, Enov acquired Metis International. Now based in Paris, Lyon, and Shanghai, and benefiting from a network of privileged partners, we carry out your projects internationally, in all your most strategic markets (USA, China, and Europe) and emerging markets (Middle East, India, Brazil, etc.).
Lyon office
Paris office
Shanghai office
For over 15 years, Enov has been growing and innovating
The birth of enov
Qualitative and quantitative research agency
Collaborative research
Launch of the first online community by Enov
Development of sector expertise
Launch of the automotive and fmcg expertises
Working differently
In a changing world, our research methodologies and ways of working are increasingly hybrid and collaborative
Going further, stronger, and always with deeper expertise
Enov acquires metis international, an agency based in paris and shanghai, specialised in international research and brand strategy
Towards a new business model
Serving new narratives aligned with planetary boundaries and the regenerative economy
Executive
Team
Lambert Lagrevol
Pascal Ferrero
Nan Zhang
Romain Costes
Emmanuelle Exilie
Thierry Morize
Ziad Samaha
Marie Constantin
Our awards
Enov X CNP Assurances
Gold award – Adwanted Research Awards 2025 – Brand Value & Purpose category
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Enov X Gémo
Silver award – Études & innovations 2024 – Innovation Produit & Service category
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Enov X SNCF Voyageurs
Gold award – Études & innovations 2024 – Satisfaction, journey & consumer experience, retail, e-commerce category
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Enov X APRR X AREA
Jury’s favourite – CX Awards 2022 – Sustainable experience category
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Enov X Retail VR
Gold award – Nuit du commerce connecté 2020 – Most innovative retail solution category
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Enov X CNP
Bronze award – CX Awards 2019 – Best customer-centric team category
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Enov X Sephora
Gold award – Études & innovations 2019 – Hybridisation category
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